Setting the Stage: A Vision for Proactive Care

Empower Health needed a technology partner capable of transforming their vision into a reality. Key challenges included:

• Developing a scalable and secure artificial intelligence platform that complied with strict HIPAA regulations.
• Integrating advanced Natural Language Processing (NLP) capabilities to enable seamless conversational interactions with patients via voice and text.
• Creating an intuitive and accessible user experience for patients of all ages and levels of technological familiarity.
• Ensuring interoperability with various Electronic Health Record (EHR) systems.
• Delivering a cost-effective solution that enabled healthcare providers to improve efficiency and reduce costs.

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Building the Bridge: A Collaborative AI Engine

At Onetree, we collaborated closely with Empower Health to develop an AI platform that provides proactive and personalized patient monitoring. Our comprehensive solution, built on a robust technology foundation, included:

• Platform Architecture Design and Development: We created a scalable and secure cloud-based platform, using .NET for the backend and Angular for the frontend, and leveraging Azure services to ensure scalability and security.
• NLP Capabilities Integration: We implemented advanced NLP algorithms to enable the platform to understand and respond to patient questions and needs in natural language.
• Conversational Interface Development: We designed intuitive and user-friendly voice and text interfaces that allowed patients to interact with the system naturally.
• EHR Systems Integration: We integrated the platform with various EHR systems to enable bi-directional data exchange and ensure continuity of care.
• Notification System Implementation: We developed an alert system that notifies clients when a user is identified as needing to be contacted or requiring specific assistance.

The platform infrastructure is based on:

• Azure SQL Server: For robust and reliable data storage.
• Azure Storage: For secure and scalable storage of files and unstructured data.
• Azure Service Bus: For asynchronous messaging and system integration.
• Azure Key Vault: For secure management of credentials and access keys.
• Azure App Services: For hosting and managing web applications and APIs

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Improved Adherence, Reduced Costs, Expanded Reach

A transformative product that allows Empower Health to provide healthcare, achieving:

• Significant increase in patient satisfaction, with an average rating of 4.8 stars on satisfaction surveys.
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• Expansion of EmpowerHealth into new markets and to new clients, including major healthcare providers and health plans, such as AARP, University of Miami Health System, and Jackson Health System, among others.